Prepayment and Security Deposit / Cancellation of reservation

For any request to modify one or more of the terms described below and / or in the reservation confirmation email, DiamondRiad Essaâda reserves the right to refuse these modifications, or to cancel all or part of the stay .


Prepayment / Security Deposit

Reservations can only be guaranteed for rooms that are pre-paid in full or reserved with a deposit (deposit) paid through the reservation system of DiamondRiads Essaâda

DiamondRiad Essaâda uses an online reservation system with secure connection. Your reservation is made directly with the hotel. All information exchanged is encrypted with SSL.



1. General Cancellation Conditions

Unless otherwise agreed in writing with the riad management, the cancellation conditions are as follows:

  • More than 7 days before arrival: Full refund of the prepayment or security deposit
  • Less than 7 days before arrival: security deposit or full payment refunded deducted of € 15
  • Less than 3 days before arrival: security deposit or full payment refunded deducted of 25 €
  • Less than 1 day before arrival: The first night will be charged in full
  • "No show" and early departure: Unless otherwise agreed in writing with the management of DiamondRiads Essaâda, the security deposit of the reservation will be fully retained and the total amount of the stay will be invoiced


2. Cancellation procedure

  • Cancellation can be made directly on this website, by the person who made the reservation. The reimbursement of any amounts due will be made through the same channel as that used for the payment
  • Cancellation can also be requested via the contact page. The request will be considered with the best possible attention


3. Delay, non-presentation

  • Any delay greater than 6 hours compared to the scheduled time of arrival, may result in the cancellation of the room unless agreed with the management
  • In the event of a no-show on the date of the start of the stay, DiamondRiad Essaâda reserves the right to cancel all or part of the reservation

Please inform us of any changes by email or telephone. In the event of a dispute, only the emails exchanged between the person who made the reservation and the services of DiamondRiad Essaâda will prevail.

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We wish you a pleasant stay.

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Your data

Some features of this website need to store information about your visit. This is used only to provide service to you, is never shared with anyone else and is deleted when no longer needed.

You have not yet told us if we can collect and store Personally Identifiable Information about you


You must consent to us storing this data for you to be able to make bookings on this site. Regardless of whether or not you consent to your data being stored, we will store a cookie on your computer to tell us whether or not you have opted in. This helps us to ensure that we do not constantly ask you whether or not you want to opt in or out and it does not contain any Personally Identifiable Information (PII). If you change your mind you can visit the "App permissions" page at any time to opt in or out.

The information is stored for different time periods depending on the nature of your visit. So, if you are just looking around we will store approximate geographical location (country level) information. If you perform searches, then to make search forms more user friendly we will store the last things you searched on. This information is typically stored for a maximum of 24 hours and is only used to make your visit more pleasant.

When you make a booking with us, by necessity more information is stored.

  1. The technicalites of the booking form are captured and retained for a maximum of 60 days. This is required so that On Request bookings can be turned into full bookings once a booking is approved, and for analysis by our teams in case there is an issue with a booking. If you were not logged in when you made a booking then we will email you a username and password so that you can view your booking history and exercise your Right To Be Forgotten (RTBF) if you wish to do that.
  2. Data entered into the booking form, for example name, email address, real address is stored for a maximum of 365 days after the booking's departure date. This information is stored in encrypted form in our database so that only authorised people can view it. If you make a booking then by law we must store your PII whilst the booking is valid. Once the booking has completed, either because it has been cancelled or you have been checked out, then you will be able to exercise your RTBF by logging in and visiting the "Your data" page. Invoice information for completed bookings will still be securely stored in our database to ensure that we abide by relevant tax laws but you will be able to remove all other PII after the booking is completed.
  3. When you consent to your information being stored as described above, we are legally obliged to store this consent in our database. This information will include your IP number and the content of the opt-in form. We will retain this consent notification indefinately (this is a legal requirement).

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